This Policy applies to our Web Sites, in-store pick ups, and all other channels in which St.Grape collects and uses your personal information.
How We Gather Information
Our site's registration form requires users to give us contact information (like their name, telephone number, email, and postal address), unique identifiers (like personal, or company’s unique user name, who created by their own), demographic information (like their zip/postal code), Your transaction information, e.g., products purchased, method of payment, amount paid, and credit or debit card number.. Contact information from the registration forms is used to provide information about our company. The customer's contact information is also used to get in touch with the customer when necessary. Unique identifiers (such as personal, or company’s unique user name, who created by their own) are collected from Web site visitors for use as account numbers in our record system.
Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences. We also use this data to send host sites their royalty payments. This data is not available for sale to any outside entity.
Additionally, users should be aware that when they voluntarily disclose personally identifiable information (e.g., user name, e-mail address) on non-secure areas of St.Grape’s site, that information, along with any substantive information disclosed in the user's communication, can be collected and correlated and used by third parties and may result in unsolicited messages from other posters or third parties. Such activities are beyond the control of Provider.
We work closely with our affiliates (SAINTGRAPE.com; STGRAPE.org.uk), and in some cases we offer products/services jointly with these affiliates. If you purchase products/services that are provided jointly by St.Grape and one of its affiliates, we share our customer information with that affiliate with respect to your purchase.
We also employ agents to fulfill other functions on our behalf, such as providing marketing assistance, analyzing data, preparing and maintaining site content, processing credit card payments and providing customer service. These agents have access to customer information as required in order to help them perform their functions on our behalf, but they are not allowed to use that information for any other purpose, , AND, a Non-Disclosure Agreement must be signed between St.Grape and the agent(s).
We receive and store certain information whenever you visit our website. We use your IP address to help diagnose problems with our server and to administer our Web site, and to help identify you. Your IP address is also used to gather broad demographic information, and for other purposes. Any information you voluntarily provide to us is used for such purposes as customizing your shopping experience, allowing us to respond to your requests and comments, and improving our website.
Information Gathered from Minors
Customers purchasing products/services on Provider’s site(s) must be at least 18 years of age.
How We Use this Information
St.Grape uses your email address to send you news about or updates to St.Grape’s site(s), to forward special offers or ads from our affiliates and to respond to customer service issues or comments and questions received from you. Upon request, St.Grape will allow any user to “opt out” of further promotional contacts at any time. If you do not wish to receive notification of special offers or news and/or updates to our site(s), please email Provider at: firstname.lastname@example.org.
Credit card or other financial information that is collected is used for billing and payment purposes for products and services you have ordered through St.Grape’s site(s), and is submitted to the appropriate financial institution in order to process your credit card transaction, and will not be provided to any other person or party. All other private information submitted by you is confidential. You can update or delete your private information at any time by emailing St.Grape at: email@example.com. However, it may be impossible to delete a user’s information without some residual information being left in our customer database due to backups and records of deletions.
Information submitted by our affiliates is used for the purposes of maintaining the business relationship between St.Grape and its affiliates and will not be provided to any third party. Our affiliates are not provided with any access to private information you have provided to us, whether or not such information was provided in connection with the purchase of goods or services from an affiliate’s site.
Transfer of Customer Information
Customer information is a valuable business asset. If for any reason St.Grape transfers or divests itself of its business assets, our customer information will be transferred as one of the business assets.
Release of Information When Required
St.Grape will release customer information to the appropriate authorities if we are required to do so by law. St.Grape will also release such information if we feel it is necessary in order to protect our rights or the rights of our customers, affiliates, partners, or any other party, and for purposes of protection from fraud and credit risk.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.
How to Contact Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at [email address: firstname.lastname@example.org; and/or mailing address: 100 Consilium Place, Suite 200. Toronto. ON. M1H 3E3, Canada]. Any dispute arising between you and St.Grape with respect to privacy is subject to the terms and conditions of use and this privacy statement, including limitations on damages, arbitration, and application of the laws of Ontario, Canada.
St.Grape reserves the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.